Everything You Need to Know About Our Pastel Grave

What is your company’s physical address and how can I reach you?

We are based at 45 Rue Lepic 75018 Paris, and you can reach us during business hours via email at contact@pastelgrave.com

We also offer support through our Contact Us page, where you can submit your queries directly.

How can I be sure that the products listed on your website are in stock?

All products listed on our website are updated in real-time to reflect current stock levels. If an item is out of stock, it will be clearly marked on the product page, and it will not be available for purchase until restocked. We do not allow customers to purchase more than what we have in stock.

What is your delivery and shipping policy?

We aim to dispatch all orders within 1 to 5 business days. Shipping times vary depending on your location but typically range from 10 to 15 business days.

Once shipped, the standard delivery time is typically 11 to 20 business days.

We provide full transparency on our Shipping Policy page, where you can find detailed information on our handling times, shipping costs, and expected delivery windows.

What payment methods do you accept, and how secure are they?

We accept major credit cards ,Visa, MasterCard, American Express and Apple Pay.

All payments are securely processed through our trusted payment gateways, ensuring your information is protected with the highest level of security.

What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, please contact us immediately at contact@pastelgrave.com or through our Contact Us page. We will guide you through the return process, and you will have the option to receive a refund or a replacement. For more details, refer to our Returns & Refunds page.

How do you handle customer data and privacy?

Your privacy is extremely important to us. We only collect necessary information to process your orders and provide better service. We never share your data with third parties without your explicit consent. You can learn more about how we handle your data on our Privacy Policy page.

What are the terms and service for purchasing from your site?

Our Terms and Service page outlines all the necessary details regarding your purchase, including payment terms, legal disclaimers, and conditions for returns and exchanges. We recommend all customers read these terms before making a purchase.

How do I initiate a return or exchange?

To initiate a return or exchange, please visit our Returns & Refunds page, where you will find step-by-step instructions on how to proceed. You can also contact our customer support team for assistance. Please ensure that your return is within the 30-day return window and that all items are in their original condition.