Bad Girl White Sweater

Return and Refund Policy

Thank you for shopping at Pastel Grave. We are committed to ensuring your satisfaction with every order. Our return policy is designed to assist you with your return or exchange.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@pastelgrave.comor by phone at +33 6 74 99 18 08.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@pastelgrave.com.

Return Address:Please send your return to the following address: 267 Rue Saint-Honoré, 75001 Paris, France

Return Method and Fees:

• Method:By email
• Return Label:Please download and print the return label from our website. Return shipping fees are free.
• Restocking Fees:There are no restocking fees.

Refunds:Once we receive your returned item, we will inspect it and notify you. If your return is approved, we will process a refund to your credit card or original method of payment. You will receive the credit within 10 business days, depending on your card issuer's policies.

Damaged or Defective Items:If you receive a damaged or defective item within 30 days from the date you received your package, please contact us immediately at contact@pastelgrave.com. We will provide instructions on how to return the item and arrange for a replacement or refund.

Incorrect Items:If you have received the wrong item within 30 days from the date you received your package, please contact us at contact@pastelgrave.com. We will arrange to send you the correct item as soon as possible.

Cancellation After Shipment:Once an order has been shipped, we cannot cancel it. If you wish to cancel an order after it has been shipped, you will need to wait until the item is delivered and then follow our return process.

Exchanges:We accept returns of defective and non-defective products. If you wish to exchange an item, please return the original item and place a new order for the item you wish to receive.

Return Request Acknowledgment:Upon receiving your return request, our team is committed to getting back to you within 24 hours to provide precise instructions on how to return the product.

Returning Your Product:The time it takes to return your product depends on the shipping service you choose. Generally, it can take between 3 to 7 business days.

Product Inspection:Upon receipt of your product, we perform an inspection that can take up to 48 hours. We check the condition of the product and ensure compliance with our return policy.

If a customer wishes to return a product, they must contact us by phone or by email at contact@pastelgrave.comwithin 30 days of receiving the order. The customer must provide the following information:

• First and last name
• Physical address
• Phone number
• Email address
• Order number
• Name of the product to be returned
• Reason for the return

Processing Time

Orders are not shipped or delivered on Sundays or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow 1 to 5 business daysfor your order to be processed and shipped from our warehouse after order confirmation. Once shipped, the standard delivery time is typically 10 to 15 business days.

Shipping Rates and Delivery Estimates

Delivery MethodEstimated Delivery TimeShipping CostStandard Shipping11 to 20 business daysFree

Shipping Confirmation & Order Tracking

You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Damaged or Defective Items

If you receive a damaged or defective item, please, please contact us immediately at contact@pastelgrave.com within 30 days from the date of receiving your package. We will provide instructions on how to return the item and arrange for a replacement or refund.

Return Policy

Our return and refund policy provides detailed information about options and procedures for returning your order.

Contact Information

We are always here to assist you with any questions or concerns you may have.

Please do not hesitate to contact us by email at contact@pastelgrave.com

Our knowledgeable and friendly customer service team is available to provide you with exceptional support.

Customer Service Hours:Monday - Friday / 9:00 AM to 5:00 PM (GMT+1)